You know that at Cortinadecor we try to give our customers maximum facilities when buying our products, that's why we have created insurance for you:
Now if for any reason you have made a mistake when taking the measurements of your curtain or shade, you can rest assured, because with the new free insurance we will fix it or send you a new one free of charge. You only have to pay the shipping costs (€ 19.90).
In case the measures were higher between the wrong and the new blind, you will only have to pay the price difference between one and the other.
You must bear in mind that the Cortiséguro
replace the wrong product by another of the
same characteristics of your initial order, in no case will be returned cash money of the product, nor can change the type of fabric or the color of it.
What products have Corti-Seguro?
All products that contain this red icon are insured with
Cortiseguro If this icon does not appear, follow our quick measurement guides very carefully before buying any product.
If you need to use this insurance, remember that you have
15 days from the receipt of your order to manage the return of the product you have purchased, once the period expires your insurance will have expired and you will not be able to make the return.
Do I need the Corti-Seguro?
More than 95% of our customers never make a mistake when taking the measurements of their blinds or curtains and placing their order correctly, since in Cortinadecor we have all the necessary information in our quick guides for measuring our products so that this does not happen.
Even so, when we make an online purchase of a personalized product such as our curtains or blinds, we may have the doubt of whether we have done the entire process correctly. This insurance gives you the peace of mind and guarantee that you need so that you are totally satisfied with your online purchase.
What does my insurance cover?
Cortiseguro ensures the replacement of a maximum of 4 products per order.
It covers repair and / or manufacturing, except for products with a size greater than the initial order for which the difference will be paid.
Example: If you requested an item of Width 100 x Height 100 and the measures you need is 120 x 120, you will only pay the cost of 20cm more.
What does my insurance NOT cover?
Changes of fabric, color, mechanisms or terminations selected in your initial order.
Similarly, it does not cover
cash return of the cost of the wrong product.
Cortiseguro only valid for orders placed in the Iberian Peninsula, Portugal is excluded.
How to use my insurance?
In the event that you need to use this insurance you should follow the following steps:
First, access the contact page (you can do it by clicking on the button that you will find just below this text).
You must fill in the form with your information (you can access your Cortinadecor account to fill in only the message field).
In the query box it indicates that you need to use
Cortiseguro and enter the number of your order.
NOTE : It is very important that you do not forget to write the order number to be able to manage the Coriseguro correctly.
Our staff will be in contact to make the changes and manage the changes as soon as possible.
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